[5805] Senior Technician

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium

Requirements:
• Prior experience in technical support and assistance for networking, WAN and voice systems
• Very good understanding of telecommunications / network / information technology solutions & products
• ITIL Foundation
• At least 2 years' experience with, and knowledge of LANs
• VXLAN
• Software Defined Access (SDA)
• Experience in VDI
• Experience in VMware Aria Operations formally VROPS
• Experience in VROPS management tools
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)
• Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements

Desirable:
• Strong analytical, organization, multitasking and prioritization skills
• Technical leadership experience
• Previous experience working in a NOC / SOC
• CCNA certified
• Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Duties:
- Supporting all areas of the ESOC, as part of a functional team
- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
- Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI)/Datacentre Management
- Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions
- Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel
- Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services
- Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels
- Follows senior guidance and established processes, cooperating when requested, to its development and improvement
- Responsible for coordination with internal and external entities to restore networks and communication services
- Participates in the development and delivery of the required on-the-job training to other technicians
- Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures
- If required, work in a shift pattern to provide 24/7 coverage
- Work on own initiative with limited supervision, may lead others as required
- Working and training with other service lines
- Deputize for higher grade staff, if required
- Perform other duties as may be required